Where a spare is eligible, we hold the seller to it.
Not every used part carries a warranty, and we will not pretend otherwise. Eligible spares are the ones the seller has offered one on, and you see it — how long, and what it covers — before you buy. Where none is offered, that is stated just as plainly, and you decide with the fact in front of you. On most parts the warranty is the seller’s, and we record it and enforce it; on the parts Sasta Spares sells itself it is ours to honour.
Six things that make a seller’s promise worth something
A warranty from a stranger is only as good as what stands behind it. On this platform, what stands behind it is a permanent record and a reputation the seller cannot afford to lose.
-
Stated before you buy
Every bid must state the warranty the seller is offering, including its length and what it covers. If a seller offers none, that is shown just as plainly.
-
Recorded permanently
The warranty terms, the photographs and the description are kept on the deal record. What was promised cannot be revised afterwards.
-
Claims come through us
You raise a claim on the platform, not by chasing the seller yourself. We hold the evidence and we take it up on your behalf.
-
We speak to each side separately
Disputes are handled by talking to buyer and seller individually. It stops a disagreement turning into an argument nobody can referee.
-
Sellers who renege lose standing
A seller who does not honour a warranty they offered loses rating, then the ability to bid. Reputation on the platform is the thing that makes the promise worth something.
-
What it cannot cover
Incorrect installation, damage after delivery, a part fitted to a vehicle other than the one specified, and normal wear on a used component performing as described.
How a claim works
- Raise it on the platform, within the warranty period the seller stated, against that specific deal.
- Tell us what happened. What symptom appeared, when, and what the fitting workshop found. Photographs or a video help.
- We take it to the seller — separately from you. We hold the original bid, the photographs and the terms they stated, so there is nothing to argue about regarding what was promised.
- We record an outcome. Where the claim stands up, the seller replaces or refunds. Where it does not, we tell you why.
Raise it with us rather than chasing the seller yourself. We hold the evidence, and a seller who ignores a legitimate claim loses their rating and then their ability to trade here.
What we can and cannot do
Being straight about this matters more than sounding reassuring.
- We can hold the evidence of exactly what was promised
- We can pursue the seller on your behalf
- We can downgrade a seller’s rating and remove them from the platform
- We can suspend a seller while a claim is investigated
- We cannot recover money we never held — you pay the seller directly
- We cannot warrant another seller’s part — one we have never seen or handled
- We cannot compensate for labour, towing or loss of use of the vehicle
This is the honest limit of a marketplace that does not touch your money. It is also why seller verification and the permanent record matter so much here.
Electronic components
Control units and some other electronics often cannot be validated away from the vehicle, and many need coding or immobiliser matching before they will work at all. Sellers must state that on the bid. Establish with your workshop that they can code the unit before you accept a bid — a control unit that cannot be programmed is the wrong purchase at any price.
How used ECU replacement actually works →
What is never covered
- Labour, diagnostic time, towing, or consumables used during fitting
- Loss of use of the vehicle, or any other indirect loss
- Damage caused by a fault elsewhere in the vehicle — an alternator destroyed by a failed battery, or a compressor killed by an unflushed system
- A part fitted to a vehicle other than the one specified when the requirement was posted
- Normal wear on a used component performing as described
Three things that protect your claim
- Check the part against the old one before installation. If something looks wrong, stop and raise it on the platform.
- Have the related system checked. A part fitted to an unresolved underlying fault will fail again, and that is not a warranty claim anywhere.
- Photograph the part as it arrives, before fitting. It takes thirty seconds and settles most disputes instantly.
Sasta Secured
A protected payment option where funds would be held by a licensed payment partner until you confirm the part arrived as described. Not available yet.
This page is a plain-language summary. The binding terms are in the warranty policy.
Any issue? Sasta Spares customer support will help you.
Part not as described, seller gone quiet, warranty claim, payment question — you deal with us, not with a stranger. We hold the record of every deal made here, and we take it up with each side ourselves.
Two sides. One marketplace.
Tell us the part you need and verified sellers come to you with photographs, condition and price. Or browse what they already have listed.