Warranty policy

1. Cover

Parts identified as warranty-eligible at the time of sale are covered by a 7 days replacement warranty from the date of delivery. Warranty eligibility is confirmed in writing before purchase. Where a part is not warranty-eligible, or is offered on different terms, we state that before you buy.

2. What the warranty provides

Where a valid claim is accepted, we will replace the part with an equivalent item. Where an equivalent replacement is not available, we will agree an alternative resolution with you, which may include a refund of the amount paid for the part.

3. Conditions

The warranty applies only where all of the following are satisfied.

1. No physical damage. The part is free of impact damage, cracked housings, sheared mountings, damaged threads or damaged connectors that were not present at delivery.
2. No overheating damage. Where applicable to the component, the part shows no sign of overheating, seizure, burnt windings or heat-related failure arising after delivery.
3. No dismantling or tampering. The part has not been opened, repaired, modified, repainted, re-stamped or otherwise altered. Any warranty label, seal or marking applied by us remains intact.
4. Correct installation. The part was installed by a competent mechanic or workshop, following the correct procedure and torque specifications, and with any related consumables or components that the job properly requires.
5. Correct application. The part was fitted to the vehicle and specification supplied by you at the time of enquiry.
6. Eligible part. The part was identified as warranty-eligible at the time of sale.

4. Exclusions

The warranty does not cover:

• Labour costs, diagnostic time, recovery or towing charges, or the cost of consumables used during fitting or removal
• Consequential loss of any kind, including loss of use of the vehicle, loss of earnings, or costs arising from delay
• Damage caused by a fault elsewhere in the vehicle — for example, an alternator damaged by a defective battery or charging circuit, or an AC compressor damaged by debris from a previous failure, incorrect oil charge or an unflushed system
• Failure arising from continued use after a fault became apparent
• Normal wear on a used component that is performing as described at the time of sale
• Parts fitted to a vehicle other than the one specified at the time of enquiry
• Damage arising from accident, misuse, racing or competition use, flood, fire, or unauthorised modification of the vehicle

5. Electronic components

Electronic control units and certain other electronic components may be supplied under different purchase and warranty conditions, because they often cannot be fully validated away from the vehicle and may require coding, programming or immobiliser matching before they will function.

Where such conditions apply to your part, they are set out in writing before purchase and take precedence over the general conditions in this policy. Failure of a control unit arising from incorrect coding, incorrect programming, an unsuitable diagnostic procedure, or an underlying wiring or supply fault in the vehicle is not covered.

6. Making a claim

1. Contact us within the 7-day warranty period on 8655006733 by phone or WhatsApp, or by email at support@sastaspares.com, quoting your order reference.
2. Describe the symptom, when it appeared, and what the fitting workshop found. Photographs, video or diagnostic output should be provided where available.
3. We may require the part to be returned for inspection, and may require confirmation of the installation procedure from the workshop that fitted it.
4. We assess the claim on the condition of the returned part and the circumstances of the failure, and notify you of the outcome.

Return arrangements and any associated cost are confirmed at the time the claim is raised. Parts returned without prior arrangement may not be accepted.

7. Statutory rights

This warranty is offered in addition to, and does not limit, any rights you have under applicable Indian consumer law.

8. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

9. Contact

Sasta Spares
Prashant Sathe
Mumbai, Maharashtra, India
Phone and WhatsApp: 8655006733
Email: support@sastaspares.com