Return & replacement policy
What to do if the part that arrives is not right, is damaged in transit, or is not what the seller described.
Who sold you the part was disclosed to you before you paid, and is on the record of the deal. Where it was an independent seller, the return is between you and them — but you do not have to arrange it yourself. Raise it with Sasta Spares customer support and we take it up with them on your behalf, using the record we hold of exactly what was described. Where it was Sasta Spares, the return is against us directly and this policy is our own obligation to you. Either way you start in the same place: raise it with us. If you are not sure which applies, that is our job to answer, not yours to work out.
1. Check the part on arrival
Inspect the part before fitting it. Compare it against the old unit — mounting pattern, connector, pulley, dimensions and any part number — and against the photographs in the seller's bid or listing, which we keep on the deal record.
Photograph the part as it arrives, before unpacking fully. It takes thirty seconds and settles most disputes immediately. If anything looks wrong, stop and raise it before installation.
2. Situations we will act on
Part does not match what the seller described
Where the part differs materially from the seller's description or photographs, notify us within 48 hours of delivery and do not fit it. We hold the original listing and can compare directly.
Wrong part supplied
Where the seller supplied something other than what was agreed for the vehicle and specification you posted, notify us within 48 hours.
Damaged in transit
Notify us within 48 hours of delivery with photographs of the packaging and the damage.
Warranty failure
Where a part fails within the warranty the seller stated, the warranty policy applies.
3. What generally cannot be returned
- Parts ordered against vehicle details that turn out to be incorrect, where the part matches the information the buyer supplied
- Parts that have been fitted, attempted to be fitted, modified, painted, dismantled or damaged after delivery
- Parts where a seller's marking or seal has been removed or broken
- Parts returned without prior authorisation
- Change of mind after dispatch, where the part matches what was agreed
- Electrical and electronic components that have been connected or energised, other than under a valid warranty claim
Because each part is individually sourced against a specific requirement, an open change-of-mind return window is not workable in the way it is for a mass-produced retail product. The protection instead sits earlier: you see photographs of the actual part, its condition and the warranty terms before you accept a bid.
4. How to raise it
- Contact Sasta Spares customer support on 8655006733 by phone or WhatsApp, or email support@sastaspares.com, quoting the deal reference.
- Send photographs showing the issue, and of the packaging where transit damage is involved.
- We put it to the seller, separately from you, and compare against the recorded listing.
- Where a return is authorised, we confirm how the part should be sent back and who bears the cost.
Do not send a part back before a return has been authorised.
5. Return shipping costs
Where the fault lies with the seller — a wrong part, a misdescribed part, or transit damage — the seller bears the return cost. In other cases it is borne by the buyer. This is confirmed when the return is authorised, before anything is sent.
6. Refunds
Refunds are made by the seller, because the buyer paid the seller directly and no payment passes through Sasta Spares. We will pursue an agreed refund on your behalf using the recorded evidence, and a seller who does not honour one loses their rating and then their ability to trade here — but we cannot repay money we never held.
Refunds cover the amount paid for the part and, where the fault was the seller's, the delivery charge. Fitting, removal and diagnostic labour are not refundable.
7. Cancellation before dispatch
Contact us as soon as possible. Where the part has not been dispatched, a cancellation can usually be arranged. Where the seller has already incurred cost in preparing or packing it, a charge may apply, which we will tell you about before it is applied.
8. If a seller will not cooperate
Tell us. A seller who refuses a legitimate return loses their rating and then their ability to trade here. We would rather lose a seller than have a buyer left without recourse — the record we keep is what makes that enforceable.
9. Contact
Sasta Spares
Mumbai, Maharashtra, India
Support and WhatsApp: 8655006733
Email: support@sastaspares.com