Shipping policy
We are based in Mumbai and dispatch across India through courier and surface transport partners.
1. Where we deliver
We deliver across India. Serviceability for a given pin code depends on our courier and transport partners, and on the size and weight of the part. We confirm serviceability before you commit to a purchase.
2. Charges
Delivery charges depend on the destination, and on the weight and dimensions of the part. Large assemblies — engines, gearboxes, body panels — travel by surface transport and are charged accordingly.
Delivery charges are stated in your quote. We do not add shipping costs after you have committed.
3. Dispatch times
Parts are normally dispatched within 1 to 3 working days of order confirmation and payment, once the part has been inspected, tested where applicable, and packed.
Where a part still has to be sourced from a supplier, the dispatch clock starts once the part is with us and has passed inspection. We tell you the expected timeline when we quote, and keep you updated if it changes.
4. Transit times
Indicative transit times, once dispatched:
- Within Mumbai and Maharashtra: typically 1 to 3 working days
- Metro cities elsewhere in India: typically 3 to 6 working days
- Other locations: typically 4 to 9 working days
- Large or heavy items by surface transport: longer, confirmed case by case
These are estimates provided by our transport partners, not guarantees. Weather, strikes, festival periods and regional restrictions can extend them.
5. Packing
Parts are packed for transit appropriate to the component — protection for connectors, ports and machined faces, port sealing on hydraulic and AC components, and additional protection on lighting and body parts, which are the most vulnerable in transit.
6. Tracking
We share the tracking reference and the transport partner's details once your part is dispatched. For surface transport consignments, we share the consignment note details and the destination office where relevant.
7. On delivery
- Inspect the outer packaging before accepting the consignment
- If the packaging is visibly damaged, photograph it before opening and note the damage with the delivery agent where possible
- Photograph the part before fitting
- Report any transit damage to us within 48 hours of delivery
See the return and replacement policy for what happens next.
8. Failed delivery and address accuracy
Please make sure the delivery address and contact number you give us are accurate and that someone is available to receive the consignment. Where a delivery fails because the address was incorrect or the consignment was not collected, any re-delivery or storage charge levied by the transport partner is payable by the customer.
9. Contact
Questions about a dispatch or a consignment: 8655006733 by phone or WhatsApp, or support@sastaspares.com.